Refund policy
30-Day Money-Back Guarantee
We want you to love your Aurelume light. If you're not happy with it for any reason, you have 30 days from the day your order is delivered to ask for a refund.
How to start a return
- Email us at support@aurelume.store (or use our Contact page) with your order number and the reason for your request.
- We'll reply within 1–2 business days with the next steps and the return address.
- Please don't send anything back before we reply. Packages sent without approval can't be accepted.
- Please don't send returns to our registered office. Returns go only to the address we give you.
Damaged, defective or wrong item
If your Aurelume light arrives damaged, broken, doesn't work or isn't what you ordered, message us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund, your choice. In most of these cases you won't need to send the item back.
Changed your mind
You can return an unused item in its original condition and packaging within 30 days of delivery. Return shipping for change-of-mind returns is paid by the customer, and we refund the item price once the return arrives.
Refunds
Approved refunds go back to your original payment method within 5–10 business days (your bank may take a few extra days to show it).
Order cancellations
You can cancel your order free of charge until it ships by messaging us. Please write as soon as you can. If it has already shipped, the return process above applies.
Exceptions
We can't refund items damaged by misuse, or orders where the shipping address entered at checkout was wrong.