Shipping policy
Where we ship
Free tracked shipping to: United States, Canada, United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Poland and New Zealand.
We don't ship to other countries at the moment. If your country isn't listed, checkout won't offer shipping to it.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get an email with a tracking number as soon as your order ships.
Delivery time (estimates, after processing)
| Destination | Estimated delivery |
|---|---|
| United States | about 8–15 business days |
| UK, Canada, Europe | about 8–18 business days |
| New Zealand | about 10–20 business days |
These are estimates, not guarantees. Delays can happen during holidays, bad weather or customs checks.
Tracking
Every order ships with tracking. If your tracking hasn't updated for 7 days, email us at support@aurelume.store (or use our Contact page) and we'll look into it.
Lost packages
If your tracking shows no movement for 30 days, or your package never arrives, contact us and we'll send a replacement or a full refund. If tracking shows "delivered" but you can't find it, please check with neighbours and your local post office first, then message us.
Customs, duties and taxes
Some countries may charge import duties or taxes on delivery. These are set by your country and aren't included in our prices; they're the customer's responsibility.
Wrong address
Please double-check your address at checkout. We can't be responsible for orders sent to an incorrect address entered by the customer. If you notice a mistake, message us within 12 hours and we'll try to fix it before it ships.